DEMA'S LANDSCAPING SERVICES

1. Please rate lawn on the following three characteristics:

Weed Control:.......Excellent
Good
Fair
Poor

2. Has the condition of your lawn improved with our service?

Excellent
Good
Fair
Poor

3. How do you rate your technician and/or service staff?

Excellent
Good
Fair
Poor

4. Responsiveness of staff?

Excellent
Good
Fair
Poor

5. Courtesy of staff?

Excellent
Good
Fair
Poor

6. What do you appreciate about our service? Has any member of our staff been especially helpful?

7. Did we do what we said?

Excellent
Good
Fair
Poor

8. Accuracy of billings & statements?

Excellent
Good
Fair
Poor

9. Overall quality of service?

Excellent
Good
Fair
Poor

10. Is there anything about your lawn or our service to you that you are unhappy with? If so please explain.

11. How best can we improve our service for you?

12. How satisfied are you with quality of the plants and/or materials?

Excellent
Good
Fair
Poor

13. How satisfied are you with quality overall value of services?

Excellent
Good
Fair
Poor

14. How satisfied are you with the timeframe to perform the work?

Excellent
Good
Fair
Poor

15. What influenced your decision to choose our landscape company?

Service:

id we do the work within a reasonable amount of time and when we said we would? ( yes or no )

Yes
No

Workmanship:

Were we polite and courteous? ( yes or no )

Yes
No

Would you want to recommend us to your neighbors? ( yes or no)

YEs
No

Please feel free to put down any suggestions that would help our business better serve you in the future.